Bill Bartlow
This APP used to work great until the most recent update. Now I am unable to remotely access and view my cameras when I'm not on my local network. I tried the suggested response to enable UID, which it has been enabled the whole time, and it did not fix the issue. Something is broken in the new version. The whole point of having a phone app is to remotely view my cameras when I'm not at home. Please fix!
23 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 2, 2024
Thanks for your feedback, and sorry for the trouble caused. The connection issue is complicated and also affected by many factors, it's hard to say what caused it without troubleshooting. Please contact our support team: https://reolink.com/contact-us/, our support team will collect more information and help you resolve it.
Air Assault Deville
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On the TrackMix LTE + SP 4G, These cameras are awesome. I have three. There was an issue with the app and infrared sticking in the stay off position while messing ground. Although, when I pressed 'Auto', it was selected. But, it was stuck in the 'Stay Off' mood behind the scene. However, I was able to re-enable the infrared 'Auto' via the Client (on PC); thanks to Reolink support. They were fast and on point with the solution. I look forward to the new app update mentioned.
Reolink Digital Technology Co., Ltd.
April 23, 2024
Hello Air Assault Deville, thanks for your feedback. We will release a new Reolink App version to fix the issue. You could use Reolink Client to manage the IR setting and to patiently await the fix.
Mike Opalek
Well, this was working fine until recently. Something has changed. Now, I'm unable to connect remotely unless my phone is connected to the local system via local wifi. As soon as I disconnect from local wifi, bam, it's gone. I can't even view it from other wifi connections. Very useless now. Definitely was a 5 star rating. Now I'll give it a 1
18 people found this review helpful
Reolink Digital Technology Co., Ltd.
April 12, 2024
Hello. Please try to enable the UID for your camera/NVR via PC Client to see if the issue can be fixed. Refer to: https://support.reolink.com/hc/en-us/articles/360013481134-How-to-Enable-UID-for-Reolink-Products/ If no help, please contact us at https://support.reolink.com/ for help.